Cindy Gallagher joined Liberty Source in 2018. As a United States Navy spouse, she was one of the company’s pioneers in 2014, establishing the onshore BPO model as a competitive alternative to captive and offshore shared service centers.
Prior to joining Liberty Source, she served as the senior vice president, global business services controller for Discovery Communications, a $6B global content provider and as the deputy controller and assistant treasurer for AOL, a $3B digital media company. Most notably during her time at Discovery, the organization earned a designation among the top 20 most admired organizations globally in 2017. Cindy is a licensed CPA and holds a master’s in accounting from the University of Maine.
Robert is a senior executive with over 20 years of experience managing large-scale operations, from call centers to account servicing enterprises. He has a strong background in operations management and client services with a track record of improving revenue, profitability, and performance.
Before Joining Liberty Source, he served as vice president and general manager for Asurion, a leading provider of device insurance, warranty, and support services. Robert has held leadership roles with companies such as National Electronics Warranty, Stream international, Panasonic, and QVC. Complementing all of his commercial experience, as the son of a United States Navy captain, Robert understands and fully embraces the social mission and special culture the Liberty Source team is building.
MacKenzie joined Liberty Source in 2016. She began her career at First Virginia Banks in Falls Church Virginia before moving to the telecom industry. Since receiving her MBA, MacKenzie has focused her career on organizations that provide needed services for individuals. With over 15 years of experience in nonprofit and for-profit companies, MacKenzie brings a broad understanding of many finance and operational processes and procedures to Liberty Source.
MacKenzie holds a bachelor’s degree from The College of William and Mary and a Master of Business Administration from Georgetown University, where she was a Connelly scholar. She is currently a doctoral candidate at Old Dominion University, where she was a Simon Family Endowed Fellow. She is the daughter of a career United States Air Force officer, and her brother is currently an active duty officer in the U.S. Air Force.
Ronnie joined Liberty Source in 2017 as the Head of Human Resources. Prior to Liberty Source, Ronnie served as the head of human resources at several high growth national companies, where he focused on building an innovative and best-in-class human resource operation. During his more than 20 year professional career, he has served as a Vice President of Operations, Director of Strategic Sourcing and Head of Human Resources for publicly traded and privately owned companies ranging in size from $16 billion in revenue with over 14,000 employees to $70 million in revenue with 400 employees.
Ronnie is a graduate of Virginia Tech and has served in a variety of community, business and professional leadership roles. His wife served in the United States Military, and she comes from a family with a long history of military service.
Sarah W. Frey
Sarah joined Liberty Source in 2017, bringing 10 years of experience to the organization as a process improvement and organizational performance professional. Prior to joining Liberty Source, she was a leader with a Fortune 500 global consulting firm to deliver workflow transformation, system implementation, business readiness, and change management solutions across health and public service organizations.
Sarah earned her Bachelor of Business Administration in process management and consulting from The College of William and Mary and is proud to return to Hampton Roads as the spouse of an active duty Navy officer.