Liberty Source: Using a Military Spouse Talent Model to Energize Onshore Delivery / Part II | Sherpas in Blue Shirts

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Liberty Source: Using a Military Spouse Talent Model to Energize Onshore Delivery / Part II | Sherpas in Blue Shirts

What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in the highly competitive finance & accounting (F&A) outsourcing market. It has agreed to share its story with us as its business continues to scale.

Our first discussion with Steve Hosley, CEO of Liberty Source, provided an overview of their journey thus far. Our next discussion began our detailed look at Liberty Source’s talent model, which continues below with insights on its challenges and benefits.

Bringing Innovation to On-Shore Delivery

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Bringing Innovation to On-Shore Delivery

What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in the highly competitive finance & accounting (F&A) outsourcing market. It has agreed to share its story with us over the coming months as its business continues to scale. We plan to look at how it optimizes its talent model to align to its social mission, its approach to using automation technology in service delivery, and other key issues which it faces as they look to compete in the market.

Our first discussion was with Steve Hosley, CEO of Liberty Source and a veteran of the outsourcing and shared services industries. We hope you enjoy this unique view into what it is like to start a new service provider company that is attempting to disrupt traditional models.

Outsource Magazine, Impact sourcing is not just rural sourcing

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Outsource Magazine, Impact sourcing is not just rural sourcing

“When talking about impact sourcing it is easy to think about rural areas in India or Sub-Saharan Africa. However, impact sourcing can also happen much closer to home. According to Everest Group, two of the requirements for the impact sourcing model are using an untapped talent pool with skillset aligned to match client needs, and that it fulfill corporate social responsibility and diversity objectives.”

Liberty Source at Fort Monroe lands AOL contract, employs 95 workers

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Liberty Source at Fort Monroe lands AOL contract, employs 95 workers

Liberty Source PBC, a new company that opened its headquarters at Fort Monroe earlier this year, says it landed a three-year contract with AOL Inc. to do finance and accounting work that previously had been outsourced to India.

“We’re delighted to have AOL as our cornerstone client,” Liberty Source Founder and Chairwoman Deborah Kops said. The firm did not disclose the value of the contract.

Liberty Source has hired 95 workers — half being military spouses and 20 percent veterans — for the AOL work, said President and CEO Steve Hosley. Training began last month with half of the workers in production and the rest finishing training soon.

Liberty Source and AOL Enter into Multi-Year Onshore Managed Business Services Relationship Investing in Job Creation for The Military Community

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Liberty Source and AOL Enter into Multi-Year Onshore Managed Business Services Relationship Investing in Job Creation for The Military Community

AOL to Become Flagship Client for BPO Provider Leveraging Talents of Military Spouses

November 11, 2014 09:00 AM Eastern Time

HAMPTON, Va. — (EON: Enhanced Online News) — Liberty Source PBC, a flexible onshore Managed Business Services model that uniquely harnesses the talent of military spouses, and AOL Inc. (NYSE:AOL), today announced that they have entered into a three-year outsourcing relationship. Under the terms of the agreement, Liberty Source will deliver finance and accounting processes out of its newly opened headquarters at decommissioned Fort Monroe in Hampton, Virginia – the oldest US Army fort in continuous use.

Incentives adding up for business coming to Fort Monroe

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Incentives adding up for business coming to Fort Monroe

HAMPTON — A company promising to create nearly 600 jobs on Fort Monroe may receive more than $1 million in tax incentives from the city of Hampton, the Fort Monroe Authority and the state.

With a $300,000 Governor’s Opportunity Fund grant already in hand, Liberty-Source PBC is scheduled to hear Wednesday whether the City Council will agree to provide an additional $150,000 grant from the city’s Economic Development Fund.

Those incentives will also come with rent reductions at Fort Monroe valued at $150,000 and an estimated $417,200 from the Virginia Jobs Investment Program, bringing the total package to a little more than $1 million, according to a resolution being considered by the council.

New company at Fort Monroe will soon employ 100

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New company at Fort Monroe will soon employ 100

The company that opened in Fort Monroe over the summer vowing to find “outsourced” jobs for military spouses says it will employ 100 people by November.

More than 50 are already working at Liberty-Source PBC, said Deborah Kops, the chairwoman of the board.

They are doing a variety of finance and accounting jobs, including credit analysis and invoice reviews, said Kops and Steve Hosley, the CEO of Liberty-Source. The remainder will be in place by November, Hosley said.