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Why a High Degree of Human-Judgement Matters in an Outsourcing Partner

Alignment with an outsourcing partner plays an integral role in the cost structure and competitiveness of businesses of all sizes. However, when choosing an outsourcing partner, cost alone should not be the deciding factor. When creating a lasting outsourcing strategy, the need for innovative thinking and cultural empathy, combined with cost, creates a robust model. […]

A Message from our CEO on COVID-19

At Liberty Source, the health and wellness of our employees is our top priority. As global concern about the current COVID-19 outbreak grows, we understand the role we play in helping to flatten the curve. Liberty Source’s Business Continuity Plan (BCP) team has been monitoring the situation closely over the past few weeks. We are [...]

How does Liberty Source recruit quality talent?

Search for: Latest Updates Why a High Degree of Human-Judgement Matters in an Outsourcing Partner A Message from our CEO on COVID-19 How does Liberty Source recruit quality talent? What is the History of Liberty Source? Liberty Source CEO, Cindy Gallagher, shares thoughts and insights on establishing automation goals Register Now!

What is the History of Liberty Source?

Search for: Latest Updates Why a High Degree of Human-Judgement Matters in an Outsourcing Partner A Message from our CEO on COVID-19 How does Liberty Source recruit quality talent? What is the History of Liberty Source? Liberty Source CEO, Cindy Gallagher, shares thoughts and insights on establishing automation goals Register Now!

Liberty Source CEO, Cindy Gallagher, shares thoughts and insights on establishing automation goals

Truly Integrating Artificial Intelligence Throughout Your Global Enterprise In 2019 Robotic Process Automation has quickly become a pre-requisite for any larger organization. Now the adoption and use of artificial intelligence is the new battleground for companies wanting to stay ahead of the pack and the opportunities that lie within it are endless. Whether you want [...]

Post Cable Business Network Aggregates the Day’s Top Business Headlines for 26M Americans

GotUrSix TV Partners with Military Spouse Led Company on New Mission Washington, DC – January 12, 2019 – GotUrSix TV launches the first news headline website for the 26 million Military, Veterans, Military Spouses and Reservists worldwide. The new digital platform aggregates all of the day’s top business headlines including topics such as healthcare, technology, [...]

Coping Mechanism: Keep Smiling!

Cindy Gallagher from onshore Managed Business Services Liberty Source on 'having it all' In our continued series on Women and Shared Services Careers, Emma Beaumont, MD of Global Strategy and Analytics at SSON, interviews Cindy Gallagher, CEO of onshore Managed Business Services firm Liberty Source (and previously SVP Global Business Services Controller at Discovery Communications) [...]

Shared Services & Outsourcing Network

Cindy Gallagher joins us and shares her decision-making around taking the position of CEO at Liberty Source. With “a shortage of woman leadership” Cindy feels that it’s important to train and show the importance and need for a blend of talent at the highest levels of all organizations. Regarding her organization, she’s focused on a [...]

Liberty Source hiring 70 workers at Fort Monroe

Liberty Source PBC is hiring for at least 70 more workers this year and plans to expand into a third building on Fort Monroe in April, company officials said. The company got its start in two buildings at 355 and 351 Fenwick Road at Fort Monroe in 2014 when the governor announced the startup aimed [...]

Honoring Military Communities on Memorial Day

Memorial Day may be associated with backyard barbecues, a well-deserved day off or summer’s fast approach, but it’s important to remember the true meaning of the holiday – honoring those we’ve lost in combat while defending our country. This Memorial Day, the Social Enterprise Alliance team is showcasing three innovative social enterprise members who honor [...]

Liberty Source: Using Culture as a Powerful Retention and Engagement Strategy / Part II | Sherpas in Blue Shirts

What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in the highly competitive finance & accounting (F&A) outsourcing market. It has agreed to share its story with us as [...]

Liberty Source graduates its first SSO Pro student

SSON’s online learning program, SSO Pro, offers an indepth introduction to 10 core competencies for shared services practitioners. We celebrate our graduates’ achievements in these brief profiles. Name: Brenda Wyatt Organization: Liberty Source Title: P2P Lead Description of Role: Lead Supervisor of AP and Purchasing How long have you been in this position? 8 months [...]

Culture – A powerful retention and engagement strategy for Liberty Source / Part I | Sherpas in Blue Shirts

What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in the highly competitive finance & accounting (F&A) outsourcing market. It has agreed to share its story with us as [...]

Liberty Source: Using a Military Spouse Talent Model to Energize Onshore Delivery / Part II | Sherpas in Blue Shirts

What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in the highly competitive finance & accounting (F&A) outsourcing market. It has agreed to share its story with us as [...]

Liberty Source: Using a Military Spouse Talent Model to Energize Onshore Delivery / Part I | Sherpas in Blue Shirts

What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in the highly competitive finance & accounting (F&A) outsourcing market. It has agreed to share its story with us as [...]

Bringing Innovation to On-Shore Delivery

What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in the highly competitive finance & accounting (F&A) outsourcing market. It has agreed to share its story with us over [...]

Impact Sourcing Case Studies: How Liberty Source and Onshore Outsourcing are Making a Difference – Rev America Conference

Outsource Magazine, Impact sourcing is not just rural sourcing

“When talking about impact sourcing it is easy to think about rural areas in India or Sub-Saharan Africa. However, impact sourcing can also happen much closer to home. According to Everest Group, two of the requirements for the impact sourcing model are using an untapped talent pool with skillset aligned to match client needs, and [...]

Liberty Source at Fort Monroe lands AOL contract, employs 95 workers

Liberty Source PBC, a new company that opened its headquarters at Fort Monroe earlier this year, says it landed a three-year contract with AOL Inc. to do finance and accounting work that previously had been outsourced to India. “We’re delighted to have AOL as our cornerstone client,” Liberty Source Founder and Chairwoman Deborah Kops said. [...]

Liberty Source and AOL Enter into Multi-Year Onshore Managed Business Services Relationship Investing in Job Creation for The Military Community

AOL to Become Flagship Client for BPO Provider Leveraging Talents of Military Spouses November 11, 2014 09:00 AM Eastern Time HAMPTON, Va. — (EON: Enhanced Online News) — Liberty Source PBC, a flexible onshore Managed Business Services model that uniquely harnesses the talent of military spouses, and AOL Inc. (NYSE:AOL), today announced that they have [...]

New company at Fort Monroe will soon employ 100

The company that opened in Fort Monroe over the summer vowing to find “outsourced” jobs for military spouses says it will employ 100 people by November. More than 50 are already working at Liberty-Source PBC, said Deborah Kops, the chairwoman of the board. They are doing a variety of finance and accounting jobs, including credit [...]

Incentives adding up for business coming to Fort Monroe

HAMPTON — A company promising to create nearly 600 jobs on Fort Monroe may receive more than $1 million in tax incentives from the city of Hampton, the Fort Monroe Authority and the state. With a $300,000 Governor’s Opportunity Fund grant already in hand, Liberty-Source PBC is scheduled to hear Wednesday whether the City Council [...]

Does military and business have a common ground?

VIP Interview with Cindy Gallagher, Liberty Source CEO. Cindy Gallagher joined Liberty Source in 2018 as the company’s Chief Executive Officer. As a Navy spouse, she was one of the company’s pioneers in 2014. Liberty Source has established the onshore managed business services model as a competitive alternative to captive and offshore shared service centers, [...]

How Harmonization Leads To Higher-Value Workstreams

It’s human nature to be afraid, unsure of how digital transformation (Dx) fits in our analog lives. We project our fear onto the Dx before us and instead of leveraging its potential, we make small, incremental changes to our processes and our products, while keeping an arm’s length away from the scary new technology threatening [...]

Diversity Impact

Ethnicity, religion, gender, age, sex. Important words, typical words associated with diversity. Unfortunately, these words aren’t enough and often lead to divisiveness at varying levels within an organization. They lead to an arbitrary focus on quotas and compliance rather than focusing on opportunities for growth and scale. These words alone don’t adequately describe how diversity [...]

5 Myths About RPA

Robotic Process Automation (RPA) has been around for almost two decades. Despite its long history, the use of RPA in general business practices is growing rapidly. The value it brings organizations small and large is expansive and is expected to grow exponentially over the next 3-to-5 years. Gartner reports that the use of RPA grew [...]

A Brief Guide to Successful Digital Transformation

Digital Transformation (Dx) can rapidly deliver a multitude of business benefits when implemented successfully. At its core, Dx streamlines the repetitive and tedious tasks that steal human capital from focusing on more meaningful work. A Dx initiative may include robotic process automation (RPA), machine learning (ML), automated intelligence (AI) or a combination of the three. [...]

Top 3 Benefits of Outsourcing with a Social Impact Firm

While outsourcing is a multi-billion dollar industry, the Impact Sourcing (IS) industry accounts for only 12% of the overall outsourcing market, according to the Everest Group. Impact sourcing is a socially responsible alternative to traditional outsourcing. It is a business process delivery model that seeks to employ high potential, yet socioeconomically disadvantaged individuals. Companies who [...]

5 Things to Consider When Looking for a Managed Business Services Partner

Congratulations! You’ve just made the biggest decision of your life! You’re going to leverage a partner to help scale your business. A partner who can focus on execution and tactical processes, while you focus on your core operations and business strategy! That decision alone greatly impacts the strategic direction and scalability of your organization. But [...]

Implications of Poor Data Quality Management

Dealing with Dirty Data – Implications of Poor Data Quality Management It’s no secret that data has an impact on the future of an organization based upon the vast insights that can be derived. However, if decisions for the organization are being made based upon inaccurate data, the missteps that can occur have the ability [...]

Never Miss Insights Buried in your Data Again

The data that an organization like yours holds, accumulates at an incredibly high speed and at large volumes. If not dealt with quickly, you risk missing out on many valuable insights that the data sets can present. According to PWC’s CEO Survey, one of the fastest growing skills/positions needed in the enterprise are data engineers [...]

Hybrid Service Delivery: Safeguard your Bottom-line During a Pandemic

The severity of the coronavirus (COVID-19) pandemic is becoming painfully obvious to many organizations around the world. The lasting global economic impact that this crisis will have remains to be seen yet has already changed the way we live and work. This past week, in particular, has changed the very way that businesses operate and [...]

Your BCP is activated: Now What?

Many organizations that engage in outsourcing, whether that be as a buyer, provider, or consultant, are experiencing significant impacts as a result of COVID-19. Despite documented and tested Business Continuity Plans, those who rely on a BPO partner for everyday operations are racing to fill gaps in their service delivery model and are suffering the [...]

Mitigating Risks with Third Party Partnerships

It has long been proven that engaging in outsourcing as part of your business strategy increases the strategic value of your firm. Whether you seek to save time and money, gain access to the expertise you don’t have in-house, or identify new ways to support your growth. Understandably though, depending on a third-party to drive [...]

5 Reasons to Outsource your Retail Data Services

There is no doubt that data collection and analysis are essential to the success of every retail business. Customer data is incredibly valuable to all businesses regardless of size, location, and distribution channel. Insights from data analysis can reveal shopper patterns and trends, consumer sentiments, and are vital to the development of strategies for a [...]

On-Shore Migration

With rising costs, high attrition, and declining customer service, our client needed onshore migration quickly. Our client was looking for a partner that could consistently deliver stable business services. Search for: Latest Updates Why a High Degree of Human-Judgement Matters in an Outsourcing Partner A Message from our CEO on COVID-19 How does Liberty Source [...]

Complex Data Backlog

Accuracy of data processed was important to our client in the financial services industry due to the unstructured data, unnecessary headaches, and complex decisions that needed to be made. Our quality data analysis and visualization solutions helped our client’s internal teams to maintain their day to day strategic objectives. Search for: Latest Updates Why a [...]

Balance Sheet Clean Up

Unsubstantiated liabilities due to a company merger created many pain points for our media industry client. Our dedication to execution and partnership no matter the circumstances ensured our ability to address M&A clean-up promptly. Search for: Latest Updates Why a High Degree of Human-Judgement Matters in an Outsourcing Partner A Message from our CEO on [...]

Achieve Competitive Advantage with a Focus on High Quality Data

As more businesses adopt data-driven business models, establishing a data governance strategy that focuses on attaining high-quality data will be necessary to achieve a competitive advantage. According to a study conducted by Forrester Consulting on behalf of Marketing Evolution, 21 cents of every media dollar spent by organizations in the last year was wasted due [...]

Human-in-the Loop Data Curation

Nearly 10 million data strings were stealing valuable time from our clients who needed to focus on their financial business. Our human-in-the-loop capabilities enabled our analysts to achieve target quality outcomes within days. Search for: Latest Updates Why a High Degree of Human-Judgement Matters in an Outsourcing Partner A Message from our CEO on COVID-19 [...]