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Managing a Remote Workforce – a Four Part Series

The recent Covid-19 pandemic has emphasized the absolute need for businesses to have the agility and capabilities for employees to work from home. Remote work is quickly becoming the new normal, permanently changing the business landscape. We’ve now moved out of the grieving phase of this pandemic and are settling into accepting the virtual-first environment. […]

Leveraging Automation + Machine Learning for Data Extraction

Despite the recent growth and popularity, automation and machine learning are not new concepts. In fact, they have been around for decades. The 1990s marks a time of significant advancement in Artificial Intelligence (AI) and business process automation. Long before the new wave of Robotic Process Automation (RPA) term was coined, computer programmers wrote and […]

Why a High Degree of Human-Judgement Matters in an Outsourcing Partner

Alignment with an outsourcing partner plays an integral role in the cost structure and competitiveness of businesses of all sizes. However, when choosing an outsourcing partner, cost alone should not be the deciding factor. When creating a lasting outsourcing strategy, the need for innovative thinking and cultural empathy, combined with cost, creates a robust model. […]

Your BCP is activated: Now What?

Many organizations that engage in outsourcing, whether that be as a buyer, provider, or consultant, are experiencing significant impacts as a result of COVID-19. Despite documented and tested Business Continuity Plans, those who rely on a BPO partner for everyday operations are racing to fill gaps in their service delivery model and are suffering the [...]

Achieve Competitive Advantage with a Focus on High Quality Data

As more businesses adopt data-driven business models, establishing a data governance strategy that focuses on attaining high-quality data will be necessary to achieve a competitive advantage. According to a study conducted by Forrester Consulting on behalf of Marketing Evolution, 21 cents of every media dollar spent by organizations in the last year was wasted due [...]

5 Reasons to Outsource your Retail Data Services

There is no doubt that data collection and analysis are essential to the success of every retail business. Customer data is incredibly valuable to all businesses regardless of size, location, and distribution channel. Insights from data analysis can reveal shopper patterns and trends, consumer sentiments, and are vital to the development of strategies for a [...]

Mitigating Risks with Third Party Partnerships

It has long been proven that engaging in outsourcing as part of your business strategy increases the strategic value of your firm. Whether you seek to save time and money, gain access to the expertise you don’t have in-house, or identify new ways to support your growth. Understandably though, depending on a third-party to drive [...]

Never Miss Insights Buried in your Data Again

The data that an organization like yours holds, accumulates at an incredibly high speed and at large volumes. If not dealt with quickly, you risk missing out on many valuable insights that the data sets can present. According to PWC’s CEO Survey, one of the fastest growing skills/positions needed in the enterprise are data engineers [...]

5 Things to Consider When Looking for a Managed Business Services Partner

Congratulations! You’ve just made the biggest decision of your life! You’re going to leverage a partner to help scale your business. A partner who can focus on execution and tactical processes, while you focus on your core operations and business strategy! That decision alone greatly impacts the strategic direction and scalability of your organization. But [...]

Top 3 Benefits of Outsourcing with a Social Impact Firm

While outsourcing is a multi-billion dollar industry, the Impact Sourcing (IS) industry accounts for only 12% of the overall outsourcing market, according to the Everest Group. Impact sourcing is a socially responsible alternative to traditional outsourcing. It is a business process delivery model that seeks to employ high potential, yet socioeconomically disadvantaged individuals. Companies who [...]

A Brief Guide to Successful Digital Transformation

Digital Transformation (Dx) can rapidly deliver a multitude of business benefits when implemented successfully. At its core, Dx streamlines the repetitive and tedious tasks that steal human capital from focusing on more meaningful work. A Dx initiative may include robotic process automation (RPA), machine learning (ML), automated intelligence (AI) or a combination of the three. [...]

5 Myths About RPA

Robotic Process Automation (RPA) has been around for almost two decades. Despite its long history, the use of RPA in general business practices is growing rapidly. The value it brings organizations small and large is expansive and is expected to grow exponentially over the next 3-to-5 years. Gartner reports that the use of RPA grew [...]

Diversity Impact

Ethnicity, religion, gender, age, sex. Important words, typical words associated with diversity. Unfortunately, these words aren’t enough and often lead to divisiveness at varying levels within an organization. They lead to an arbitrary focus on quotas and compliance rather than focusing on opportunities for growth and scale. These words alone don’t adequately describe how diversity [...]

Implications of Poor Data Quality Management

Dealing with Dirty Data – Implications of Poor Data Quality Management It’s no secret that data has an impact on the future of an organization based upon the vast insights that can be derived. However, if decisions for the organization are being made based upon inaccurate data, the missteps that can occur have the ability [...]

Hybrid Service Delivery: Safeguard your Bottom-line During a Pandemic

The severity of the coronavirus (COVID-19) pandemic is becoming painfully obvious to many organizations around the world. The lasting global economic impact that this crisis will have remains to be seen yet has already changed the way we live and work. This past week, in particular, has changed the very way that businesses operate and [...]

How Harmonization Leads To Higher-Value Workstreams

It’s human nature to be afraid, unsure of how digital transformation (Dx) fits in our analog lives. We project our fear onto the Dx before us and instead of leveraging its potential, we make small, incremental changes to our processes and our products, while keeping an arm’s length away from the scary new technology threatening [...]

Does military and business have a common ground?

VIP Interview with Cindy Gallagher, Liberty Source CEO. Cindy Gallagher joined Liberty Source in 2018 as the company’s Chief Executive Officer. As a Navy spouse, she was one of the company’s pioneers in 2014. Liberty Source has established the onshore managed business services model as a competitive alternative to captive and offshore shared service centers, [...]