Why a High Degree of Human-Judgement Matters in an Outsourcing Partner


Why a High Degree of Human-Judgement Matters in an Outsourcing Partner

Alignment with an outsourcing partner plays an integral role in the cost structure and competitiveness of businesses of all sizes. However, when choosing an outsourcing partner, cost alone should not be the deciding factor. When creating a lasting outsourcing strategy, the need for innovative thinking and cultural empathy, combined with cost, creates a robust model. There are times when partnering with an outsourcing firm to complete very tedious and thankless processes is needed. However, today there is a greater need than ever before to incorporate higher-level thinking and judgement-based decision-making into the operations of your outsourcing partner.

Automation can and should be used to reduce the number of tedious tasks your organization must perform daily. Automation can also unlock the raw data your business needs to solve operational problems and accurately identify signals and trends in your data. However, it is the human-powered critical thinking tasks that will increase the flow of strategic insights into your business.

When automated processes end, human judgement becomes the most crucial decision support tool. A high degree of human judgement should be utilized for more intricate business processes.

Critical thinking skills are necessary to investigate, research, and make decisions for analyzing financial markets, grant writing, US retail data insights, accounting and finance, and other commonly outsourced processes.

             Keep in mind that historically, outsourcing vendors were tasked with strictly completing a task/process, and it is highly likely that those same vendors do not use independent decision-making. Processes such as document management, time tracking, order filling, inventory management, shipping, purchasing, and billing can be more readily automated. In contrast, higher-level processes require a partner with the ability to automate processes along with the cultural alignment, creative thinking, and judgement needed to complete more complex tasks.

Liberty Source is a woman-led, flexible outsourcing firm whose services are tailored to meet your organization’s unique needs. We promote human-in-the-loop interactions that allow your business to achieve your highest quality output through our highly skilled workforce. Our harmonization of a human and digital workforce enhances our ability to provide flexibility, guidance, and support while evolving with your needs to be a valuable, long term, culturally aligned partner.

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